Our Commitment to Your Security
At Kings Land Tour, your safety and security are our top priorities. We are dedicated to providing a safe and enjoyable experience for all our clients. Below are the measures we take and the expectations we have for you to ensure a secure travel experience.
1. Safety Measures
Tour Leaders and Guides:
Our tours are led by experienced guides who are trained in first aid and emergency procedures. They are responsible for ensuring the safety and well-being of all tour participants.
Tour leaders will provide you with safety instructions at the beginning of the tour and are available to assist you throughout the trip.
Accommodation and Transportation:
We select accommodation and transportation providers who meet high safety and quality standards. Our partners are vetted for their safety records and comply with local regulations.
Health and Safety Precautions:
We adhere to local health and safety regulations and take necessary precautions to manage risks associated with travel, such as ensuring hygiene practices in accommodation and transportation.
We recommend that you follow health advisories from local authorities and take personal health precautions, including vaccinations and medications.
Emergency Procedures:
We have emergency procedures in place for situations such as medical emergencies, natural disasters, or other incidents. Our tour leaders are trained to handle emergencies and will guide you through the necessary steps.
2. Your Responsibilities
Adherence to Instructions:
You must follow the instructions provided by your tour leader and adhere to safety guidelines throughout the tour. Failure to follow instructions may jeopardize your safety and that of the group.
Behavior:
You are expected to behave in a manner that respects the safety and enjoyment of other participants. Disruptive or unsafe behavior will not be tolerated and may result in your removal from the tour without a refund.
Health and Fitness:
It is your responsibility to ensure that you are physically fit for the tour activities. If you have any health concerns, you must inform us at the time of booking. We may request a Tour Suitability Form for clients aged 65 or over.
Travel Insurance:
Travel insurance is mandatory for all participants. You must arrange for your own insurance coverage that includes medical expenses, trip cancellation, and personal needs. Proof of insurance must be provided upon request.
Personal Belongings:
You are responsible for the safety of your personal belongings. We are not liable for any loss or damage to your personal items during the tour.
3. Liability and Indemnity
Liability:
We accept responsibility for death, injury, or loss resulting from our negligence, but not for incidents caused by your own actions, the actions of third parties, or unforeseeable circumstances.
Indemnity:
You agree to indemnify us against any claims resulting from your actions or failure to comply with tour conditions. This includes covering any costs or damages resulting from your behavior during the tour.
4. Complaints and Feedback
Reporting Issues:
If you experience any safety or security issues during the tour, report them immediately to your tour leader. Timely reporting helps us address the issue and improve our services.
Post-Tour Complaints:
Complaints about safety or security issues must be submitted in writing to us within 28 days of the tour’s completion. Prompt feedback allows us to investigate and take corrective action.
5. Data Protection
Privacy:
We prioritize your online security by implementing the latest security measures and data encryption to protect your personal information during the booking process.
Usage of Personal Information:
Your personal details are used in accordance with our Privacy Policy for processing bookings, ensuring your safety, and contacting you for future offers if you consent.
By understanding and following these security and safety guidelines, you help us provide a secure and enjoyable travel experience for everyone on the tour.
For any concerns or queries about our security and safety measures, please contact us at info@kingslandtour.com
